Conversation Center

You have people who have questions and you have content that wants to answer those questions. Conversation Center is the place where these two perfectly meet.

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Multi Channel Conversations

Some people want to text, some like Facebook, others want email. All your responses, information, content, all connected in one place so in seconds you are solving things that took you 10 minutes. It's the Modern Switchboard.

Quick responses

Create folders for your team to be able to communicate easily and have a sense of effective coherent communication across your team. Why not have folders for opening sales lines, product sales pitches and great ways to deal with objections right at your team's fingertips. With personalisation baked in your customer will feel valued and it won't feel like a typical canned response.

Are you set up to have the right conversations?

Find out why every business should be using instant comunication in 2022.

Associated Products

PeopleStream

Activity feed showing how people are interacting with your content in real time. A crystal ball into people subscribing to your organization, submitting forms, opening brochures, clicking links, watching videos, and more.

Notes

Leave Notes on the people within your database. Other users on your Shopwindow account can view these Notes as well as see who created them.

To-Do’s

Create a list of To-Do items on the people within your database. You can also assign a staff member and a due date to these items, and other users on your Shopwindow account can view and complete them.

Appointments

Create Appointment Types and book users or have them book themselves with our Appointment booking system. This system is intuitively wired to your businesses hours and staff member availabilities.

SMS

Our SMS engine allows the users to define their preferred method of communication and allows you automatically or actively publish personalised communications and content to groups or individuals via SMS.

Funnels

Utilize Funnels to define and visualize the stages that comprise your customer’s journey. See how long they’ve been in a particular funnel stage, as well as who needs an additional nudge to move to the next stage.

Conversation Center Features

Tags

Use Tags to label, identify, and categorize the audience in your database.

Smartgroups

Define a Smartgroup based on specified behaviors and user information, such as age, whether or not they completed a particular form, or how many times they engaged with a piece of content.