Bots help meet your customers needs like never before
Transfer to a Person or Bot
Trigger the Bot to transfer the user its in conversation with to a live person or another bot.
Enable an action within the Bot automation for a customer only if they meet certain conditions.
Not Just Webchat
Bots can be interacted with on a webpage via a web browser, or interacted with via SMS texting by a provided number that is texted in by the customer.
Trigger a Bot automation when someone completes a Form, or have the Bot put the Form in chat for the customer to fill out.
From the Conversation Center you can view what Bots are currently in chat with as well as what people ar wanting to transfer from a Bot to a member of staff.
Publish content to an individual or groups from your Bot. Content can be published automatically or it can be scheduled for a certain date and time.
Content Selector (CS2)
Bots can send any type of Content you have from the Content Selector. This includes images, videos, appointment calendars, requests for video testimonials, offers, and much more.
Copy from Bots or Branching
The Copy From app allows you to copy any segment of a pre-existing Branching or Bot automation and put it into the current automation youre working on, so all your hard work is reusable.