BASICS
Shopwindow Experience Cloud Team
01/01/2023
The business-to-business-to-consumer (B2B2C) model isnt as straightforward as other ecommerce models, like business-to-business (B2B) or business-to-consumer (B2C). But if youre leading either type of business, you may find that neither model really works for you or your customers. You may even be exploring alternative models to take your business to the next level but dont know if B2B2C is the right choice.
This post will help you decide by covering everything you need to know about B2B2C and how it compares to other ecommerce models. Well explore what sets it apart, the benefits of adopting it, and more.
Many B2B2C models involve online retailers and marketplaces, like Amazon for physical goods or app stores for software and digital tools. Other examples of B2B2C models are partnerships between manufacturers and delivery service providers.
The business that provides the full B2B2C experience is an intermediary between manufacturers and customers. This position helps brands reach more customers efficiently, improves the customer experience, and boosts both companies revenue. The B2B2C model also creates new business opportunities for intermediary businesses and brand growth for both parties.
B2B2C has grown in popularity over the past few years due to big changes in the way customers find products and services online. The continued rise of remote work and social distancing concerns reinforce the need for this end-to-end model.
Many B2B2C models involve online retailers and marketplaces, like Amazon for physical goods or app stores for software and digital tools. Other examples of B2B2C models are partnerships between manufacturers and delivery service providers.
The business that provides the full B2B2C experience is an intermediary between manufacturers and customers. This position helps brands reach more customers efficiently, improves the customer experience, and boosts both companies revenue. The B2B2C model also creates new business opportunities for intermediary businesses and brand growth for both parties.
B2B2C has grown in popularity over the past few years due to big changes in the way customers find products and services online. The continued rise of remote work and social distancing concerns reinforce the need for this end-to-end model.
Many B2B2C models involve online retailers and marketplaces, like Amazon for physical goods or app stores for software and digital tools. Other examples of B2B2C models are partnerships between manufacturers and delivery service providers.
The business that provides the full B2B2C experience is an intermediary between manufacturers and customers. This position helps brands reach more customers efficiently, improves the customer experience, and boosts both companies revenue. The B2B2C model also creates new business opportunities for intermediary businesses and brand growth for both parties.
B2B2C has grown in popularity over the past few years due to big changes in the way customers find products and services online. The continued rise of remote work and social distancing concerns reinforce the need for this end-to-end model.
B2B2C shares traits with other business models but its important to understand the differences so you can determine which is best for your business.
B2B is when a business creates materials, products, or services and sells them directly to other businesses. For example, a coffee manufacturer that only sells its products to a grocery store or a software company that designs tools for business use are both B2B businesses.
B2B models are the first step of the B2B2C process.
B2C and D2C business models both sell products or services directly to consumers. B2C businesses are usually the middle link in a B2B2C chain from a manufacturer to the end user, like the grocery store that buys products from several vendors to sell to consumers. B2C businesses were among the first to adopt ecommerce platforms and practices.
But ecommerce has made D2C businesses more popular as well. In a D2C model, manufacturers and vendors sell directly to consumers, without the retailer. Digital marketplaces have made it easier for vendors to connect directly with end users.
Many B2B2C models involve online retailers and marketplaces, like Amazon for physical goods or app stores for software and digital tools. Other examples of B2B2C models are partnerships between manufacturers and delivery service providers.
The business that provides the full B2B2C experience is an intermediary between manufacturers and customers. This position helps brands reach more customers efficiently, improves the customer experience, and boosts both companies revenue. The B2B2C model also creates new business opportunities for intermediary businesses and brand growth for both parties.
B2B2C has grown in popularity over the past few years due to big changes in the way customers find products and services online. The continued rise of remote work and social distancing concerns reinforce the need for this end-to-end model.
Shopwindow is a software solution that can be a great choice for small to medium-sized businesses looking to improve their e-commerce operations. Here are a few reasons why:
All of these features make Shopwindow a great choice for small to medium-sized businesses looking to establish or improve their online presence and increase sales. With its ease of use, customizable storefronts, and built-in analytics and marketing tools, Shopwindow can be a valuable asset for any business looking to succeed in the competitive world of e-commerce!
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At Shopwindow, we dive deep into the hurdles businesses face today.
Use the arrows below or swipe to browse a selection of the hurdles we solve.
A person comes into the store or calls on the phone. You would like to capture their information right then and there including what they were interested in and their contact information and send them precisely the information they requested immediately in the form that they prefer.
You have multiple online and offline locations that your content and resources are siloed across. It might be Youtube, PDF’s, websites, printed materials, digital files, images, emails, phone scripts. You have no easy ability to use segments of that content and package it together intelligently to deliver it to individuals or segments of individuals in exactly the right form that meets their need.
You would ideally like to implement more modern capabilities in your overall marketing like videos and texting to improve your customer conversion rate. But providing these capabilities to your audience is cumbersome and expensive (web services). Not offering customers additional modalities restricts their participation. In addition, your analytics are not strong enough to understand which specific customers showed what level of interest in which of your products.
You know that buyers more and more rely on reviews to identify trustworthy businesses. This is especially true for people making a first time purchase. Buyers are suspicious if there are no recent reviews. They look for authenticity and recency, two hard things to make happen.
When a potential customer watches a video or reads a PDF or interacts in any way with your website or SMS texts or email or any other of your assets, you have no way to follow up with more information around that specific interest. You dream of having your buyers followed up with automatically (without you or any of your staff touching anything).
You have people that are window-shopping either via a phone call or by coming into your premises. These people are not ready to buy. They are just individual inquiries for now. You lack any way to add additional value at the time of inquiry and an efficient way to follow up with them, specifically at the time when they are most likely to buy.
You have multiple products and services. You worry that your customers are totally unaware of existing products and services that they will find valuable. These customers would need to search through your website to find out that you even offer these services further complicated by low traffic on your website.
You have an idea for a quick promotion. You want to target everyone who has recently expressed interest in a product. But understanding who these people are is difficult. It is further limited by your ability to only send an email and you really don’t have the email addresses for most of these people.
Your website is nice but you can’t easily add special promotions or even offers with the ability to purchase right then and there without using your expensive and often unresponsive web master. You are frustrated with your inability to quickly construct and modify offers and promotions on your site.
You decide to do a promotion in either a newspaper, website, or some other form. You want a person to simply be able to enter in one word on their smartphone and then have an automated conversation with that person (no human interaction required on your part) that guides them to a successful purchase decision.
You have many activities across your website, texts, and emails. You have no time to learn a deep analytics program like Google analytics yet analytics are important to you. You want to know which of your content pieces are working. You would contact a buyer if you knew they are looking at your text for the 4th time but you have no insights.
You have in-person marketing efforts but no easy way to enable intelligent one-to-one communications on the spot. You want to instantly get people information that specifically matches their inquiry but the best you have is pen, paper, and maybe a static brochure.
Your product is in another retail environment, like someone else's store (a manufacturer using a retail distribution outlet). Therefore, you actually never have the opportunity to meet the potential buyer. You leave brochures in the retail space but have no idea who picked them up, why they picked them up, or if they ever purchased your product.
You collect information in person and digitally through forms but you don’t then incorporate those attributes in any meaningful or specific way when communicating with your potential customers. You’ve identified Individuals' interests but it’s sitting in your database rather than making your communications more one-to-one (which would increase your conversions).
You want to have many of the above capabilities but you lack resources (time, money, expertise). You feel frustrated that you have the same needs as bigger and stronger players in your market, but simply do not have the resources to do what they seem to be able to do.
